ZetesAres - Improving field staff productivity and customer service

ZETESARES - IMPROVING FIELD STAFF PRODUCTIVITY AND CUSTOMER SERVICE

The current competitive environment requires companies to find ways to maximize utilisation of their field workers, whilst reducing costs and satisfying customers. ZetesAres is a complete automation solution for field teams, designed to improve mobile staff productivity and increase customer loyalty through enhanced service delivery and customer management. By permitting order taking, sales, delivery, plus asset management and maintenance - all in real time and everywhere - it transforms field teams into extremely knowledgeable and effective ambassadors, able to offer customers perfect delivery.

Connected in real-time with the company's host system whilst at the customer's premises, and with data capture capabilities like bar code scanning and image capture, mobile teams can virtually eliminate the administrative paperwork mountain typically associated with field working.

CLIMEX ACHIEVES FIELD WORKER PRODUCTIVITY BENEFITS OF 20% WITH MOBILE WORKFORCE MANAGEMENT SOLUTION

Climex teams, a Portuguese company specialising in cleaning services, clean 900 aircraft every month at Oporto Airport (Portugal). They work to tight schedules with just 8 to 20 minutes to completely clean the planes. Previously, work schedules and job sheets were managed in an entirely paper based way before being manually entered into their ERP system. This meant activity reporting and invoicing could only be undertaken on a once per month basis. In addition, any changes to the flight timetables, used to plan the schedules, were time consuming and complex to reorganise and communicate to the field workers.

Climex were looking for a solution that could help them optimise the task logging process, data collection and to provide real-time analysis. They selected ZetesAres, which enables team leaders to have real-time access to flight information, enabling them to easily adjust the team work schedule if necessary. On the mobile terminal, they simply look up their checklist of tasks to be performed, check off the work that has been completed, and ask the airline purser to confirm the work has been completed.

Since installing ZetesAres, Climex has noticed a sharp improvement in performance:

  • More than 75% of administrative tasks streamlined and non- paper based
  • 20% boost in staff productivity
  • Invoicing time halved, improving cash flow
  • Transparent, real-time reporting with the flexibility to easily adapt to schedule changes
  • Reduced risk of administrative error caused by manual data input